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Effective Date: 27 May, 2025
Welcome to UNPROMPTED PTE. LTD. (“UNPROMPTED,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our services, including our website and our software-as-a-service product accessible via unprompted.app, and any other platforms we may introduce in the future (collectively, the “Service”).
Our Privacy Policy also governs your use of our Service and explains how we collect, use, safeguard, and disclose information that results from your use of our Service.
These Terms form an agreement between UNPROMPTED and the business customer (“Business Customer”, “you,” or “your”) and its authorized users (“Authorized Users”). By accessing or using our Service, you acknowledge that you have read and understood these Terms, and agree to them. Please read them carefully. If you do not agree with these Terms, you must not use our Service.
You must be at least 18 years old to access or use our Service. By accessing or using the Service, you represent and warrant that you are of legal age to form a binding contract with UNPROMPTED and meet all the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Service.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms and all applicable laws and regulations. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Such modifications shall become effective immediately upon the posting thereof. It is your responsibility to review these Terms periodically for changes. Your continued use of the Service following the posting of changes will mean that you accept and agree to the changes.
We will notify you of significant changes to these Terms by posting a notice within the Service or by sending an email to the address associated with your account. The method of notification will be at our discretion. It is important that you review any modified Terms before continuing to use the Service.
To access certain features of the Service, the Business Customer must register for an account through our sales team. During the registration process, you agree to provide accurate, current, and complete information about yourself and your organization, including your full name, designation, email address, company name, and company details. You agree to promptly update this information to keep it accurate and current.
You are responsible for maintaining the security of your account and all associated credentials, including those used for single sign-on (SSO). You are fully responsible for all activity under your account. Notify UNPROMPTED immediately of any unauthorized use or security breach. UNPROMPTED is not liable for losses or damages resulting from your failure to maintain account security. This includes maintaining the security of any third-party SSO provider accounts used to access the Service.
By entering into a direct contractual relationship with UNPROMPTED, the Business Customer agrees to be bound by these Terms on its own behalf and on behalf of its Authorized Users. The Business Customer is responsible for managing its Authorized Users and their access to the Service. The Business Customer shall ensure that all Authorized Users comply with these Terms and the Privacy Policy.
You are not permitted to create multiple accounts for the purpose of abusing the functionality of the Service or for any other reason. Each user or organization is allowed to have only one account unless expressly authorized by UNPROMPTED.
You agree not to use the Service to generate, upload, transmit, or distribute any content that:
You are responsible for the content you create, share, or display while using the Service. You acknowledge that the AI technology employed by the Service utilizes statistical methods to generate content, which may contain inaccuracies, omissions, or hallucinations. You are solely responsible for verifying the accuracy, completeness, and usefulness of any content generated through the Service. UNPROMPTED disclaims any responsibility for errors or inaccuracies in the generated content.
All content must adhere to the following standards:
In addition to the above, you agree not to use the Service to:
4.4 User Responsibilities and Disclaimers
The Business Customer acknowledges that if users upload any sensitive information to the Service, it is at their sole responsibility. While UNPROMPTED has appropriate safeguards in place, UNPROMPTED disclaims any responsibility for the protection of such information. UNPROMPTED reserves the right to remove or disable access to any content that violates these standards, but we are not obligated to monitor user-generated content. The Business Customer remains solely responsible for ensuring that all content complies with these Terms and applicable laws, and UNPROMPTED shall not be liable for user violations.
UNPROMPTED does not claim ownership of any content you upload, input or otherwise provide to the Service or create with the Service ("Your Content"). Your Content includes the following non-public information:
You warrant and represent that you own or otherwise control all necessary rights to Your Content, including all rights needed to provide, upload, input, or submit such content. You are solely responsible for ensuring that Your Content does not infringe upon the rights of any third party.
By submitting content through the Service, you retain all rights to Your Content. We will only use your content to enhance our algorithms and services if you provide explicit consent.
If you provide explicit consent, you grant UNPROMPTED a non-exclusive, worldwide, royalty-free license, which is sublicensable and transferable solely to third parties engaged in providing or improving the Service, to use, reproduce, modify, adapt, and process your content solely for the purpose of providing and improving the Service. This includes using the content to enhance our algorithms and services for your benefit. Your provided or created content will not be shared with other users or made public without your explicit consent.
All intellectual property rights in the Service, including but not limited to the software, underlying system prompts, templates or workflows, algorithms, and documentation, as well as UNPROMPTED's proprietary methodologies, constitute valuable trade secrets of UNPROMPTED and are owned by UNPROMPTED. Proprietary methodologies include, but are not limited to, processes, techniques, designs, specifications, and know-how that UNPROMPTED uses to create, customize, and deliver the Service.
At the customer's request, UNPROMPTED offers custom configurations of templates and workflows. We acknowledge that you may request such configurations to support your non-public or proprietary processes. UNPROMPTED will protect the confidentiality of these processes and configurations as described in Section 6 (Confidentiality) and will not directly replicate or distribute your non-public or proprietary configurations to other customers.
Subject to ongoing compliance with these Terms, UNPROMPTED grants to the Business Customer and its Authorized Users a non-exclusive, non-transferable license to use such custom configurations solely within the Service, and solely for their internal business purposes.
To ensure the continued innovation and improvement of the Service, and in order to protect your confidential information, UNPROMPTED retains all intellectual property rights in its underlying technology, generalized concepts, and know-how, even when applied in customer-requested custom configurations of templates and workflows. UNPROMPTED reserves the right to reuse, redesign, repurpose, and redeploy components and technology utilized in custom workflow configurations, and to leverage the knowledge, experience, and technical skills gained during the provision of the Service, including in developing custom configurations, to improve the Service generally and create similar solutions for other Business Customers, provided that UNPROMPTED continues to meet its obligations to protect customer proprietary information. You agree that UNPROMPTED's use of its general knowledge, skills, and experience in providing services to other customers will not create any claim by you for royalties, licensing fees, or other compensation, as UNPROMPTED's ability to improve its services depends on this right, provided UNPROMPTED does not disclose the Business Customer's Confidential Information
You may not use UNPROMPTED’s trademarks, logos, or other proprietary information without our prior written consent. Any unauthorized use may violate trademark and other laws.
5.6.1 Unauthorized Copying and Distribution
You agree not to copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Service in any form or by any means, except as expressly permitted in these Terms. This includes, but is not limited to, the design, layout, look, appearance, graphics, features, functionalities, and any underlying code or software.
5.6.2 Reverse Engineering and Derivative Works
You are expressly prohibited from modifying, adapting, translating, decompiling, disassembling, or reverse-engineering any portion of the Service. Creating derivative works based on the Service's content, design, or functionality is strictly prohibited.
5.6.3 Proprietary Notices
You must not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Service.
5.6.4 Commercial Use
The Service is provided for your organization's internal business use and for direct project-related work performed for or on behalf of your clients. You may not resell, redistribute, or create a standalone commercial product based on the Service without obtaining a license from us or our licensors.
"Confidential Information" refers to any non-public information disclosed by either party to the other, either directly or indirectly, in writing, orally, or by inspection of tangible objects, that is designated as "Confidential" or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
Each party agrees to:
Confidential Information does not include information that:
Your use of our Services is subject to our Privacy Policy (https://unprompted.app/privacy), which outlines how we collect, use, store, and protect your personal information. By using our Services, you agree to the terms of our Privacy Policy.
Our Service operates on a subscription-based model, which may include:
Additional fees may apply for specific services agreed upon between UNPROMPTED and the Business Customer. All applicable fees are detailed in the agreement provided during the sign-up process. Where included usage is applicable, it is subject to a Fair Use Policy to ensure a quality experience for all users; UNPROMPTED may take action to address disproportionate usage.
We accept the following payment methods:
You agree to provide accurate billing information and authorize us to charge your selected payment method for all fees due.
Billing occurs on a monthly or annual basis, depending on the subscription plan you select. One-off fees may be billed separately as agreed upon. All payments are due within the time frame specified on the invoice. Late payments may result in suspension or termination of your account.
Refunds are not specified under these Terms. Any requests for refunds will be considered on a case-by-case basis at our sole discretion. Our decision regarding refunds shall be final and binding.
The Business Customer may request the termination of its account by contacting us at support@unprompted.app. Upon receiving your request, we will process the termination within a reasonable time frame. Please note that certain data may be retained in accordance with our data retention policies and applicable laws.
We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for reasons including but not limited to:
We will comply with all applicable laws and regulations when exercising this right.
Upon termination of your account, we will retain your data for a period of five years unless you explicitly request its deletion. Data retention is subject to our Privacy Policy and applicable laws, including data protection regulations.
THE SERVICE IS PROVIDED BY UNPROMPTED ON AN “AS IS” AND “AS AVAILABLE” BASIS. UNPROMPTED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICE, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SERVICE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER UNPROMPTED NOR ANY PERSON ASSOCIATED WITH UNPROMPTED MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE. WITHOUT LIMITING THE FOREGOING, NEITHER UNPROMPTED NOR ANYONE ASSOCIATED WITH UNPROMPTED REPRESENTS OR WARRANTS THAT THE SERVICE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SERVICE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
UNPROMPTED HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
YOU ACKNOWLEDGE THAT THE AI TECHNOLOGY USED IN THE SERVICE MAY PRODUCE INACCURATE, INCOMPLETE, OR INAPPROPRIATE CONTENT, INCLUDING CONTENT THAT MAY BE OFFENSIVE, HARMFUL, OR MISLEADING. GENERATED CONTENT MUST BE REVIEWED AND EDITED BY YOU OR A REPRESENTATIVE OF YOUR TEAM. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY AND APPROPRIATENESS OF ANY CONTENT GENERATED THROUGH THE SERVICE BEFORE USING OR RELYING ON IT.
EXCEPT AS PROHIBITED BY LAW, IN NO EVENT SHALL UNPROMPTED OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER THEY ARISE (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, WHETHER AT TRIAL OR ON APPEAL, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICE OR ANY VIOLATION BY YOU OF ANY LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF UNPROMPTED HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF UNPROMPTED, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SERVICE, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES.
You agree to indemnify, defend, and hold harmless UNPROMPTED, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
UNPROMPTED will promptly notify you of any claim subject to indemnification. You shall assume control of the defense and settlement of such claim, provided that UNPROMPTED may participate in the defense with counsel of its own choosing at its expense. You shall not settle any claim without UNPROMPTED's prior written consent if the settlement imposes liability or obligations on UNPROMPTED.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be resolved through binding arbitration conducted in Singapore, in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) then in effect. The arbitration shall be conducted in English by a single arbitrator appointed in accordance with the SIAC Rules.
Notwithstanding the foregoing, either party may seek interim or preliminary injunctive relief from a court of competent jurisdiction in Singapore to protect its rights or property pending the completion of arbitration.
You agree to comply with all applicable export control and economic sanctions laws and regulations, including but not limited to those of Singapore, the United States, and other jurisdictions. This includes the U.S. Export Administration Regulations (EAR) and the sanctions programs administered by the U.S. Office of Foreign Assets Control (OFAC).
You represent and warrant that you are not:
The Service is not designed, intended, or certified for use in environments requiring fail-safe performance, including but not limited to the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, life support machines, or weapons systems, where failure could lead to death, personal injury, or severe physical or environmental damage ("High-Risk Activities").
UNPROMPTED expressly disclaims any express or implied warranty of fitness for High-Risk Activities. You agree that UNPROMPTED shall not be liable for any claims or damages arising from the use of the Service in such applications.
We reserve the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
In the event of significant changes to the Service, we will make reasonable efforts to notify you through the Service interface or via email. It is your responsibility to review any such notices.
Our Service may integrate with third-party platforms or services to enhance functionality. These integrations are provided for your convenience and may be subject to additional terms and conditions.
By using the Service in conjunction with third-party services, you agree to comply with all applicable terms and conditions of those third parties. UNPROMPTED is not responsible for the content, functionality, or availability of such services.
We may use your data for advertising and marketing purposes, including sending you promotional materials and newsletters, in compliance with applicable laws and regulations. This may involve using third-party service providers to assist in these efforts.
By using the Service, you consent to receive marketing communications from us. You may opt out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications, such as those related to your account or our ongoing business relations.
Any feedback, comments, or suggestions you provide regarding the Service (“Feedback”) are entirely voluntary and will become the sole property of UNPROMPTED. We are free to use such Feedback without any obligation to you.
You agree that UNPROMPTED shall own all rights, title, and interest in and to any Feedback, including any improvements, modifications, or enhancements made to the Service as a result of such Feedback.
You acknowledge that you are not entitled to any compensation or reimbursement of any kind from UNPROMPTED under any circumstances for Feedback provided.
UNPROMPTED shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, pandemics, governmental actions, or failure of the internet or any public telecommunications network.
In the event of a force majeure event, we will notify you as soon as practicable and will use reasonable efforts to mitigate the effects of the event and resume full performance of our obligations as soon as possible.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed deleted. The remaining provisions of these Terms shall remain in full force and effect.
These Terms, along with any additional agreements or policies expressly incorporated by reference, constitute the entire agreement between you and UNPROMPTED regarding your use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, which may be withheld at our sole discretion.
UNPROMPTED may assign or transfer its rights and obligations under these Terms, in whole or in part, without your consent. This includes assignments to any parent, subsidiary, or affiliated company, or as part of any merger, acquisition, or sale of assets.
If you have any questions, concerns, or feedback about these Terms or the Service, please contact us at:
Email: support@unprompted.app
We will make reasonable efforts to respond to all inquiries in a timely manner.
You are responsible for complying with all applicable laws and regulations related to your use of the Service, including but not limited to local laws regarding online conduct and acceptable content.
You agree not to export or re-export any part of the Service or any technical data related thereto, directly or indirectly, in violation of any applicable export control laws or regulations.
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, firewalls, and secure server infrastructure. While we strive to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. This includes using strong passwords and regularly updating them.
By using the Service, you consent to our use of cookies and similar tracking technologies. These technologies help us provide a better user experience, analyze usage patterns, and customize content. For more information, please refer to our Privacy Policy.
Our Service is intended for Business Customers and their Authorized Users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.
From time to time, we may offer beta features or services (“Beta Features”) for testing and evaluation purposes. These Beta Features are provided on an "as is" basis and may contain defects or errors.
Beta Features are governed by these Terms unless otherwise specified. We reserve the right to modify or discontinue Beta Features at any time without notice. Your use of Beta Features is at your own risk.
While we do not routinely monitor user-generated content, we reserve the right to review, screen, and delete content at any time and for any reason, including if we believe it violates these Terms or applicable laws.
We may remove or disable access to any content that we deem, in our sole discretion, to be inappropriate, harmful, or in violation of these Terms.
We strive to maintain the availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable from time time due to maintenance, technical issues, or other factors.
We will make reasonable efforts to notify users in advance of scheduled maintenance or downtime, but this may not always be possible. We are not liable for any losses resulting from Service interruptions.
Our Service may not be available in all countries or jurisdictions. It is your responsibility to ensure that your use of the Service complies with all local laws and regulations.
These Terms are provided in English, which shall be the governing language. We do not provide translations of these Terms, and any translations provided are for convenience only.
We may provide notices to you by email, regular mail, or postings within the Service. It is your responsibility to keep your contact information up to date.
We will inform you of updates to these Terms or other policies via email or notifications within the Service. Continued use of the Service after such updates constitutes your acceptance of the new terms.
The Service may contain links to third-party websites or resources. These links are provided for your convenience only and do not signify endorsement by UNPROMPTED.
UNPROMPTED has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT UNPROMPTED SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.
By using the Service, you consent to receive electronic communications from us, including emails, texts, and notices posted within the Service.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.
UNPROMPTED reserves all rights not expressly granted to you in these Terms. No additional rights or licenses are granted by implication or otherwise.
The headings in these Terms are for convenience only and have no legal or contractual effect. They do not limit or affect any of the provisions herein.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of UNPROMPTED.
You acknowledge that a breach of these Terms may cause irreparable harm to UNPROMPTED for which monetary damages would be inadequate. You agree that we may seek injunctive or other equitable relief to enforce these Terms without the necessity of posting a bond.
All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms are drafted in English, which shall be the governing language. Any translation of these Terms is provided for convenience only.
UNPROMPTED is not responsible for resolving disputes between users. You are solely responsible for your interactions with other users of the Service.
You agree that any claim or cause of action arising out of or related to the use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose. Failure to file within this period shall constitute a waiver of the claim or cause of action.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
For any questions or concerns regarding these Terms, please contact us at support@unprompted.app.
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